Refund & Cancellation Policy

Introduction

At Creating Lines, we understand that circumstances may change. This Refund and Cancellation Policy explains our approach to refunds and cancellations for various services we offer.

Please note that specific refund and cancellation terms are detailed in individual service agreements, which take precedence over this general policy.

1. General Policy

Refund and cancellation terms at Creating Lines are determined on a case-by-case basis and depend on:

Type of service engaged
Stage of project completion
Resources committed to the project
Terms agreed upon in the service agreement
Reason for cancellation or refund request

2. Training Programs (Corporate & Academic)

2.1 Cancellation Before Training Starts

More than 15 days before training:

Eligible for refund minus administrative costs (typically 10-20% of total fee)

8-15 days before training:

Eligible for 50% refund or option to reschedule

Less than 7 days before training:

No refund, but rescheduling may be possible (subject to availability)

2.2 Cancellation After Training Starts

Once training has commenced:

No refunds are provided
Participant absence does not entitle a refund
Make-up sessions may be arranged at our discretion
Training materials remain accessible to registered participants

2.3 Cancellation by Creating Lines

If we cancel a training program:

Full refund will be provided
Alternative dates will be offered
Credit toward future trainings may be provided

3. Development Services (Website, Software, Automation)

3.1 Project-Based Work

For development projects with milestone-based payments:

Before project starts:

Refund of advance payment minus 10% planning and setup costs

During development:

Payment for completed milestones retained; remaining amount refundable

After delivery:

No refunds once final deliverables are accepted

3.2 Change Requests

Changes to project scope after commencement may incur additional costs and affect refund eligibility. Major scope changes may require a new agreement.

4. Consultation Services

4.1 Hourly Consultation

For hourly consultation services:

Cancellation more than 48 hours before scheduled time: Full refund
Cancellation 24-48 hours before: 50% refund or rescheduling
Cancellation less than 24 hours before: No refund

4.2 Retainer-Based Consultation

Monthly retainer fees are non-refundable but can be adjusted for the following month if services are not utilized. Specific terms are outlined in retainer agreements.

5. Digital Marketing Services

For digital marketing campaigns:

Campaign setup fees are non-refundable once work begins
Ad spend budgets paid to platforms (Google, Facebook) are non-refundable
Unused management fees for future months may be refunded
30-day notice required for campaign cancellation

6. Special Circumstances

6.1 Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, pandemics, government restrictions):

Services will be rescheduled at no additional cost
Alternative delivery methods (online vs. onsite) may be offered
Full refund provided if rescheduling is not feasible

6.2 Service Quality Issues

If you are dissatisfied with our services, please contact us immediately. We commit to addressing concerns and, if warranted, may offer remediation, additional services, or partial refunds at our discretion.

7. Refund Processing

7.1 How to Request a Refund

To request a refund:

Send a written request to hello@creatinglines.com
Include your order/agreement details and reason for refund
Provide relevant supporting documentation if applicable

7.2 Processing Time

Approved refunds will be processed as follows:

Refund decision within 7 business days of request
Processing of approved refunds within 10-15 business days
Refunds issued via original payment method when possible
Bank processing times may add 5-7 additional business days

8. Non-Refundable Items

The following are generally non-refundable:

Completed and delivered work
Third-party costs (ad spend, licenses, hosting fees)
Custom research or analysis already provided
Consultation time already utilized
Administrative and setup fees for initiated projects

9. Individual Agreement Terms Prevail

This policy provides general guidelines. Specific refund and cancellation terms in your signed service agreement take precedence over this general policy.

We encourage you to review your service agreement carefully and contact us if you have questions about refund or cancellation terms specific to your engagement.

10. Questions and Concerns

If you have questions about our refund and cancellation policy, or wish to discuss your specific situation, please contact us:

Email: hello@creatinglines.com

Phone: 9588295979, 9352519063

Address: our registered office

We strive to be fair and reasonable in all refund and cancellation matters and are happy to discuss individual circumstances.